Shipping Policy

                       Shipping policy

Thank you for choosing Serenity’s. We are committed to delivering a smooth, transparent, and reliable shipping experience. The following terms outline how we process, ship, and deliver your order.

🌍 Shipping Destinations

We proudly ship to the following countries:

  • United States

  • United Kingdom

  • Canada

  • Australia

  • New Zealand

  • Spain

  • Rest of EU

  • United Arab Emirates

If your country is not listed above, please contact our support team to check availability.

🚚 Shipping Couriers

To ensure dependable and efficient delivery, we partner with trusted global carriers, including:

  • Royal Mail

  • DHL

  • FedEx

  • Yodel

  • USPS

  • UPS

  • YunExpress

Carriers may vary depending on your location and the shipping route.

🕒 Processing Time

All orders are processed and dispatched within:

1–3 business days

  • Processing includes order confirmation, quality checks, and handover to the courier.

  • Orders are not processed on weekends or public holidays.

  • During high-volume periods (Black Friday, holidays, seasonal sales), processing may experience slight delays. If a significant delay occurs, we will notify you by email.

📦 Shipping Time (Delivery Time)

Delivery times vary depending on your destination.
Typical timeframes are:

Standard Delivery: 3–7 business days

This timeline begins after your order has been shipped, not from the date of purchase.

Please note:

  • Delivery estimates are provided at checkout.

  • Delays may occur during peak seasons due to increased courier volume and customs processing.

💳 Shipping Costs

Shipping costs are calculated based on:

  • Destination

  • Order weight

  • Selected shipping option (if applicable)

All shipping charges will be displayed clearly at checkout before payment.

🔎 Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number.

You can track your parcel at:
https://www.17track.net/en

Tracking may take 24–72 hours to begin updating, especially during peak seasons such as Black Friday and Christmas.

📮 Incorrect Address or Failed Delivery

Please ensure your shipping address is entered correctly at checkout.
If an order is returned due to an incorrect or incomplete address, customers may be responsible for reshipping fees.

If your parcel is marked as delivered but you cannot locate it, please contact us within 7 days so we can assist you.

⏳ High Volume & Seasonal Delays

During busier periods (Black Friday, Christmas, holidays), couriers may experience:

  • Delays in initial parcel scans

  • Slower transit updates

  • Slightly extended delivery times

We appreciate your patience during these periods. Your order is still on its way even if tracking updates slowly.

📞 Need Help?

If you have any questions about your delivery or need help tracking your order, our support team is here to help.

Email us anytime at: theserenitysshop@gmail.com

Thank you for shopping with Serenity’s — we truly appreciate your trust and support.