Return Policy

                        Refund Policy

Miss Olivia Lane – Returns & Refunds Policy

At Miss Olivia Lane, we want every purchase to feel just right. Our returns policy is designed to be transparent, fair, and supportive while allowing us to operate sustainably.

30-Day Return Window

You may request a return within 30 days of delivery for:

  • Exchange (size or style), or

  • Store credit (valid for 12 months)

Refunds are not provided for change of mind, fit, or style preference.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please notify us within 48 hours of delivery and include clear photos.

Once confirmed, we will offer:

  • A full refund to the original payment method, or

  • A replacement or exchange at no cost

Return shipping will be covered where applicable.

Exchanges

If an item does not suit you:

  • We are happy to arrange an exchange for another size or style

  • In some cases, we may not require the original item to be returned

  • If a return is required, clear instructions will be provided

Eco-Friendly Resolution (Optional)

To minimise unnecessary shipping, we may offer, at our discretion:

  • Store credit, or

  • A partial refund while you keep the item

This option is assessed case-by-case and is not guaranteed.

How to Request a Return

Please contact our Customer Care team at customerservice@missolivia-lane.com with:

  • Order number

  • Reason for return

  • Photos (if faulty or incorrect)

We aim to respond within 24 hours.

Refund Processing

Refunds apply only to confirmed faulty or incorrect items.

Once approved:

  • Card refunds: 5–7 business days

  • PayPal refunds: 3–5 business days

  • Transaction fees may not be refundable depending on PayPal policies

Return Shipping

  • Free return shipping for faulty or incorrect items

  • For exchanges or non-faulty returns, return postage may apply depending on location

Important Notes

  • Items must be unused and in original condition where required

  • Store credit is valid for 12 months

  • This policy applies as published at the time of purchase

If you have any questions, please reach out to our team — we’re always happy to help.